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Refund & Cancellation Policy

Last updated: 29 October 2026

This Refund and Cancellation Policy outlines the conditions under which service periods, setup charges, renewals, cancellations, and refunds are handled for services provided by Genite LTD ("Genite", "we", "us", or "our"), incorporated in the Republic of Cyprus on 14 September 2026 under registration number HE 498311, having its registered office at 34 Pavlou Liasidi, Pyrgos, 4529 Limassol, Cyprus (Telephone: +357 99 780278).

1. Service Periods, Quotations & Order Scope

Genite LTD provides VPN services ranging from personal connectivity packages to private server deployments and managed corporate infrastructure. All supported devices, simultaneous connection allowances, server locations, and restrictions are confirmed prior to ordering.

Service periods (monthly, quarterly, or annual commitments), setup charges for dedicated or customized infrastructure, renewals, and cancellation arrangements are explicitly defined in the quotation or order confirmation provided before activation.

2. Cancellation Terms

You may cancel your VPN service subscription at any time prior to the commencement of the next billing cycle by contacting our billing support team at [email protected] or telephone +357 99 780278. Upon cancellation, your service will remain accessible until the end of your prepaid billing period.

3. Refund Eligibility

Refund requests are evaluated under the following principles:

  • Standard Personal VPN Services: We offer a 14-day evaluation period for new individual accounts. If you experience persistent technical incompatibility that our support team cannot resolve, you may request a full refund within 14 days of your initial purchase.
  • Private Server & Dedicated Infrastructure Deployments: Because dedicated hardware allocations, static IP assignment, and initial server provisioning incur non-recoverable operational costs, dedicated server setup fees and usage charges are non-refundable once infrastructure has been provisioned.
  • Enterprise & Managed Infrastructure Contracts: Governed by the terms, service level agreements (SLAs), and termination clauses defined in the executed master service agreement.

4. Contact Billing Support

If you have any questions regarding your invoice or wish to submit a cancellation or refund request, please reach out to us at [email protected] or by telephone at +357 99 780278. Please include your account identifier and transaction details.